All Local (Gibraltar) orders are processed and dispatched on the same day,
International orders are processed within 1-2 business days, excluding public holidays or weekends.
The estimated delivery time of your order depends on the shipping method that you choose during checkout.
Delays might occur during peak season, or due to adverse weather.
We ship orders worldwide, including Gibraltar, Spain, United Kingdom, United States, Canada and selected counties within Europe.
If your country does not appear on the checkout list reach out to us via the chat service or email.
Same day delivery is ONLY available for Gibraltar customers. Make sure to select Local Delivery option at the time of check out.
You will receive email notifications from time to time. You may also track your order status on our order tracking page.
We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team.
If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order.
If you suspect that your tracked international orders is lost, please ensure that you report this to us within 20 days, we will then open an investigation with our shipping partners to locate the package.
Unfortunately due to the nature of our products we are currently unable to offer returns or exchanges on any items. This policy is maintained to ensure we keep the highest possible heath and safety standards on all food products.
If you discover that an item is missing in your order, please contact us immediately:
Note: We do pack multiple items within the same bag, please ensure you check all bags thoroughly. We maintain photo logs and packaging location of our orders.
Important information regarding UK (other countries) orders
Due to current situation with Royal Mail packages may experience extended delivery times.
This may also impact shipping times on other countries as packages may travel via the UK to reach your destination.
We recommend selecting tracked service as we can track and claim your package.